In these Conditions the following words shall have the following meanings (unless the context otherwise requires):
“Company” means Dancing Goat Coffee Ltd.
“Customer” means the Customer or user of the website(s) to which these Conditions apply;
“Terms and Conditions of Sale” means the contract for the sale of Goods between the Company and the Customer to which these Conditions apply;
“Goods and Services” means all of the goods and Services and associated documentation to be supplied under the Contract to the Customer by the Company;
“Website(s)” means the website(s) associated with the Company to which these Conditions apply;
2.1 Each time you purchase Goods from The Company using the Website(s); you agree that these Terms of Sale will govern the transaction to the exclusion of all of these conditions.
2.3 The Company reserves the right to modify the Terms and Conditions of Sale from time to time by posting an updated version on the Website(s). The Company encourages you to check these Terms of Sale regularly
3.1 You acknowledge that certain Goods may have a minimum order quantity.
3.2 An order placed through the Website(s) is an offer to purchase the specific Good(s) for the Price (plus any delivery charges and other applicable taxes), at the time you place the order.
3.3 You warrant that the information provided in the details of your order are accurate and complete. You acknowledge that you may be asked to confirm your order details when placing an order.
3.4 Your order becomes effective upon successful transmission after you press “Submit Payment” on the Website(s). You will receive an email confirming the placement of your order, to your nominated email address.
3.5 We reserve the right to accept or reject any order placed by you for any reason, including but not limited to the unavailability of Goods, and error in the Price of the Goods, or an error in your order. The Company will have been deemed to accept an order if The Company fails to reject an order within 15 business days of the receipt of the order.
3.6 If we reject an order, we will notify you within a reasonable amount of time and will arrange for a full refund of any payment made by you within 60 days from rejection.
3.6 When purchasing a commercial coffee machine through the website using the ‘delivery only’ or ‘warehouse collection’ you will be prompted to agree to a machine installation warning message. The Company is not legally obliged to ensure when The Customer purchase’s a machine, that The Customer installs the machine safely and correctly. When purchasing a machine, The Customer does so at their own risk and any failure to install the machine correctly or to undertake the improper use of the machine is at the fault of the Customer and not the Company.
4.1 All payments must be made immediately for purchase via our website(s).
4.2 Payments must be made by the means outlined already on the website(s) and must be cleared before the dispatch of any purchased Goods and Services.
4.3 The Company uses a secure payment gateway, Stripe, for all purchases made via our website(s) and therefore the User will be subject to the terms and conditions of that provider.
4.4 If we cannot accept payment via your chosen means your order will not be processed.
4.5 You must not pay or attempt to pay, for the Goods through fraudulent or unlawful means.
4.6 You will receive a VAT invoice by email once payment has been completed in respect that your order has been processed.
5.1 Delivery dates will be fulfilled if possible, but are not binding. In specific cases where binding delivery dates agreed upon, if the dates are not met, the Customer will be entitled to a full refund of the cost of delivery incurred but only if it is at the fault of the Company.
5.2 The Company aims to dispatch all orders received before 12 noon on the same working day, however, cannot always guarantee it. The Company uses outsourced Couriers that deliver between the times of 8.30 am – 6 pm, Mon-Friday. The Company reserves the right to pass on any extra charges incurred when delivery has failed due to the fault of the Customer.
5.3 If Goods are damaged during transit via our courier all discrepancies or damages must be reported within 3 working days, and supported by evidence of transport damage in order to expedite claims for damage in transit. Ideally, evidence will be emailed photographs taking at the time the damage was discovered. Please email all damaged photos or sufficient evidence firstname.lastname@example.org to make your claim.
5.4 All deliveries will be accompanied by a delivery note that must be signed for and you should keep your receipt in case of any future issues that may arise.
6.1 All prices shown on the Website(s) are in UK Pounds (£). VAT is added to the cart where applicable.
6.2 Prices, offers and products are subject to availability and may change at The Company’s discretion, and without notice to the Customer been required.
7.1 We must receive notification within 24 hours of delivery in writing if you believe your Goods to be damaged or faulty. The retuned Goods must include a signed delivery note, marked as damaged. A full refund will only be given upon successful return and verification the enclosed Goods are faulty. The Company reserves the right to refuse the return of Goods if we find good cause or reason to justify the Goods are in a satisfactory condition and did not warrant a return on faulty grounds.
7.2 If the Customer wishes to cancel the order or orders products incorrectly a minimum of 5% of the order value will be charged to cover handling, administration and staff costs. This figure is not binding and could be higher, subject to the Goods ordered and the status of the order made. The Handling charge will usually be deducted from any refunds due once the returns are accepted unless otherwise specified.
The limit of The Company’s liability to The Customer is the making up of any shortfall, replacement, refund of the price of the goods as provided and specified in these Terms and Conditions of Sale. The Company is not responsible to the Customer to any greater extent and in particular is not liable for any indirect or consequential loss (including without limitation financial loss such as loss of profit or otherwise) which the Customer may incur for whatever reason, as a consequence of our failure to comply with these Terms and Conditions. This term does not operate to exclude or limit our liability in respect of death or personal injury caused by our negligence.
These terms shall be governed by and construed in accordance with English Law, therefore the Customer agrees to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders of Goods and Services are subject to these Terms and Conditions of Sale and no amendments will be accepted by The Company. These terms and conditions cover the sales of Goods and Service via the website and made directly with The Company. Any links within this website to other web sites are not covered by this policy and we accept no responsibility or liability for the content of the web sites which are not under our control.
These terms and conditions do not affect your legal rights.
Dancing Goat Coffee Ltd.
Unit 21E, Evans Business Centre,
Marston Business Park