A Field Service Engineer is needed to perform installations, maintenance, boiler inspections, repairs, and respond to emergency calls for traditional espresso machines, super automatic machines, and related equipment both on customer premises and in the workshop. This role involves assisting with daily operations within the company and training customers’ staff on the proper use of our equipment.
There are opportunities for commission-based earnings through acquiring new business and sales-related activities.
Responsibilities include;
- Coffee Machine Maintenance: – Installation of single phase and three phase coffee machines, both traditional and super-automatic, at customer sites.
- Installation and regeneration of water filtration systems at customer site.
- Installation/repair/servicing of other peripheral coffee machines and various equipment at customer site. Repair of single phase and three phase machines at customer site.
- Reconditioning and bench servicing coffee machines.
- Daily order fulfilment
Workshop;
- Repair, servicing, reconditioning and descaling of coffee machine and hot beverage equipment in the workshop, as required.
- Aiding in organisation of stock and management of stock levels
- Aiding with the organisation and storage of coffee machines and associated products and equipment arriving and departing the workshop. Maintaining a tidy and clean working environment.
Admin;
- Completion of service report paperwork upon completion of work and obtain a signature before leaving customer site.
- Communication with management upon completion of each job and any follow ups required.
- To fill out all necessary paperwork within a reasonable period of time and hand in to the office.
- To aid in the completion of stock take, service calendar, ordering and any other procedures relating to Coffee Machine and Beverage Equipment maintenance, as required.
- To complete timesheet or similar timekeeping procedure accurately and honestly
We are a highly reputable supplier of coffee and various supplies, boasting a significant presence in the market across the region. With ambitious expansion strategies in place, we are seeking an individual to represent our business who possesses a solid track record in servicing both traditional and super-automatic coffee machines, along with exceptional customer service and interpersonal abilities. This position will integrate into our current team, with specialised training provided for machine operation.
Job Types: Full-time, Permanent. Minimum of 2 references required.
Experience:
- coffee machine: 2 years (Required)
- field service engineer: 3 years (Required)
Salary
£30K per annum plus opportunities for overtime and commission. Company Vehicle provided.
Please submit your CV to sales@dancing-goat.co.uk for consideration for this position.